I am running really bad when it comes to customer service lately. It seems like I can't get one thing to go the way it is suppose to if I need someone else to do it. For instance, I hired someone to clean my house. They came 2 weeks ago and charged too much, but I was hoping that I would get what I paid for. I am not going to say how much I paid for the first cleaning. They did a pretty good job but complained about several things about my home and my dogs who were outside during the cleaning. (I did kind of kick myself for paying too much.) Well when they were here I asked them to email me a receipt and her contact information. I didn't really want to have to search the internet for her number and I had failed to write it down (I wasn't at the house when the cleaning was done, I had someone else there). She never sent the email. That doesn't seem like such a big deal because I have my check as a receipt. Also, when I arranged for the first cleaning I told the owner of the company that I would need bi-weekly cleaning. No problem right? I didn't hear from her and I didn't have her contact information since I had asked her to email it to me with the receipt. So I looked her up and found her with some searching and sent an email to the contact email. I asked in the email if they were coming back this Wednesday and verified the agreed upon price of $80 to $85. Shortly after I sent the email the owner called me and said she would be here today around 11:30 AM.
So they came today, arrived late like the first time, and did the cleaning and again complained about several things. I am glad I wasn't here, because I would have told them to shove it. I have a very nice home and I am not very messy. I know it is a big job, but not that difficult. So when they were finished and my mother (who was here to let them in) was writing out the check she was told that it was $110. WHAT!!! There is a big difference between $80-$85 and $110. My mother argued with her and tried to call me, but I wasn't available. Finally they settled on $90.
I was pretty mad when I found out about this Bait and Switch. It is unethical and illegal. Since the owner made a big deal about being a long time member of the Better Business Bureau, I think I will be sharing this information with the BBB tomorrow.
This is just one example of how bad my luck has been running. I am tired of people not following through on promises. It is frustrating. Needless to say, I will not be having that cleaning company back at my house.
I hope your luck is running better than mine.
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